Delivery
● Payment Methods
We support domestic online credit card payments in one installment, online ATM, and virtual ATM account payments.
Reminder:
Online ATM: Transactions require a chip card reader and are only supported on desktops/laptops.
Virtual ATM Account: Transfers can be made through physical ATMs or online banking.
● Shipping Methods
Free shipping for Taiwan orders with a single transaction amount of NT$1000 or more. For orders under NT$1000, an additional shipping fee will be charged.
Free shipping for Taiwan orders with a single transaction amount of NT$1000 or more. For orders under NT$1000, an additional shipping fee will be charged.
Domestic shipping options: Taiwan Post, Black Cat Couriers, and SF Express.
For convenience store pickup services, please use Shopee.After an order is placed, it will be properly packaged and promptly shipped. Delivery is expected within 2-3 business days. Shipping will be paused on national holidays and special announcements, with shipments resuming on the next business day.
Courier delivery areas: All cities and counties on Taiwan's main island, parts of Penghu, Kinmen, Little Kinmen, Xiaoliuqiu, all areas of Matsu, and Green Island.
● Return and Exchange Policy
The seven-day appreciation period does not apply. All items are thoroughly inspected before shipping. Upon receiving the product, please record a video as proof before opening the package. If there are any defects or damages, please take photos and send them to our customer service within seven days. We will not accept claims made after seven days. To return or exchange an item, it must be kept in its original condition.
The seven-day appreciation period does not apply. All items are thoroughly inspected before shipping. Upon receiving the product, please record a video as proof before opening the package. If there are any defects or damages, please take photos and send them to our customer service within seven days. We will not accept claims made after seven days. To return or exchange an item, it must be kept in its original condition.
Tea is classified as a food item, so returns or exchanges pose a food safety risk. We cannot accept returns or exchanges unless the product is defective or damaged. If you cannot accept this policy, please refrain from purchasing. We apologize for any inconvenience.
Due to the handmade nature of pottery items, a size discrepancy of ±1cm is considered normal. The actual color of the product may vary slightly due to differences in computer or mobile displays. Please refer to the actual product color.
＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
Kaku Teahouse reserves the right to make final changes to activities and promotions.